Ordering & customisation
Can I request a custom order or specific bead colors?
We love bringing your specific visions to life. If you want a particular color combination on a pen, a specific charm on a bracelet, or a custom length, please reach out via our Contact Page or email us before placing your order.
An item I love is sold out. Will it be restocked?
Because our items are handmade in small batches, exact designs are often limited. However, we frequently restock popular themes. Drop us a message if there is a specific piece you have your eye on.
Shipping & delivery
Do you ship internationally?
Yes. We proudly ship across the UK and Europe.
How long will it take for my order to ship?
Ready-to-ship items are packed and dispatched within 1-2 business days. Custom or personalised requests need 3-5 business days before dispatch.
Product information & care
Are your pens refillable?
Yes. Our handmade beaded pens use standard, widely available ink refills.
What size are your stretch bracelets?
Our standard stretch bracelets fit an average adult wrist size of approximately 6.5 to 7 inches, or 16.5 to 18 cm.
How should I care for my handmade jewelry and accessories?
Avoid submerging pieces in water, roll stretch bracelets gently over your hand, and keep jewellery away from harsh chemicals, perfumes and heavy lotions.