Postage & rates
All orders ship via Royal Mail, non-tracked, to keep costs honest. We use two sizes depending on what's in your bag.
Pens are thicker than a standard envelope so they always travel as a large letter. The rest of the catalogue fits a normal envelope.
Timing
Ready-to-ship items are packed and posted within 1-2 business days. Custom or personalised requests need 3-5 business days for handcrafting before dispatch.
Your right to cancel
Under UK law, you have the right to cancel your online order for any reason within 14 days of receiving your items. Once you have notified us, you have a further 14 days to safely post the item back.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 14 days. You are responsible for return postage unless the item is faulty.
Faulty or damaged items
If an item arrives damaged or develops a fault, contact us immediately with your order number and a photo of the fault.
Exceptions
Custom or personalised items cannot be returned unless faulty. Earrings and pierced jewellery cannot be returned once packaging has been opened.